Terms of Service

Effective Date: April 15, 2026  |  Last Updated: April 15, 2026

1. Acceptance of Terms

These Terms of Service constitute a legally binding agreement between you ("User," "Customer," or "you") and Imos Pizza ("Company," "we," "us," or "our"), governing your access to and use of the website chicken-imos.click and all related services, content, features, and functionality offered through the Site.

By visiting the Site, creating an account, placing an order, subscribing to any promotional materials, or otherwise interacting with any feature of our digital or physical services, you expressly accept and consent to these Terms in their entirety. Your continued use of the Site following any modifications to these Terms constitutes your acceptance of the revised Terms.

These Terms apply to all users of the Site, including without limitation users who are browsers, customers, merchants, or contributors of content. If you are using the Site on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms, and your acceptance of these Terms will be treated as the acceptance of that entity.

You must be at least eighteen (18) years of age to use this Site or place orders through our platform. By using the Site, you represent and warrant that you meet this age requirement. If you are under 18 years of age, you may only use the Site under the supervision of a parent or legal guardian who agrees to these Terms.

2. Description of Services

Imos Pizza operates a food service business providing customers with the ability to browse our menu, place food orders online, and access information regarding our products, promotions, and restaurant locations. Our services include, but are not limited to:

• Online ordering for delivery and/or carryout/pickup;
• Display and promotion of food menu items, pricing, and descriptions;
• Customer account creation and management;
• Loyalty programs, promotional offers, coupons, and discount codes;
• Customer support and communications;
• Nutritional and allergen information where available;
• Real-time order tracking and status updates (where applicable);
• Mobile and web-based interfaces for a seamless ordering experience.

We reserve the right, at our sole discretion, to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. We shall not be liable to you or any third party for any such modification, suspension, or discontinuation. Menu items, pricing, availability, and hours of operation are subject to change without prior notice and may vary by location.

Certain services may require the creation of a user account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

We do not guarantee that the Site or any service offered through it will be available at all times, error-free, uninterrupted, or free of viruses or other harmful components. We reserve the right to restrict access to the Site or any portion thereof at any time without prior notice.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a condition of your use of the Site and our services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order;
• Maintain and promptly update your account information to keep it accurate and complete;
• Use the Site only for lawful purposes and in accordance with these Terms;
• Comply with all applicable federal, state, and local laws and regulations in connection with your use of the Site;
• Respect the intellectual property rights of Imos Pizza and all third parties;
• Be present and available to receive your delivery or pickup order at the designated time and location.

3.2 Prohibited Activities

You agree not to engage in any of the following prohibited activities while using our Site or services:

• Using the Site for any fraudulent, deceptive, or unlawful purpose;
• Submitting false, misleading, or inaccurate information in connection with any order or account registration;
• Attempting to gain unauthorized access to any portion of the Site, other accounts, or computer systems connected to the Site;
• Interfering with or disrupting the integrity or performance of the Site or the data contained therein;
• Uploading, transmitting, or distributing viruses, malware, or any other harmful code;
• Using automated systems, bots, scrapers, or similar tools to access or collect data from the Site without our prior written consent;
• Reproducing, duplicating, copying, selling, reselling, or exploiting any portion of the Site without our express written permission;
• Reverse engineering, decompiling, or disassembling any software used in connection with the Site;
• Engaging in any conduct that restricts or inhibits any other user from using or enjoying the Site;
• Harassing, threatening, or defaming Imos Pizza, its employees, agents, or other users;
• Submitting false or fraudulent orders, chargebacks, or refund claims;
• Using our trademarks, logos, brand names, or other intellectual property without our prior written authorization;
• Violating any applicable food safety, health, or consumer protection regulations.

We reserve the right to investigate any suspected violations and may take legal action or terminate your access to the Site without notice if we determine, in our sole discretion, that you have violated these Terms or applicable law.

4. Intellectual Property Rights

All content available on the Site, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, menu designs, and the overall "look and feel" of the Site (collectively, the "Content"), is the exclusive property of Imos Pizza or its content suppliers and is protected by applicable intellectual property laws, including the United States Copyright Act (Title 17, U.S. Code), trademark law, and other applicable federal and state laws.

The Imos Pizza name, logo, trademarks, service marks, trade names, and all related marks, images, and symbols are the exclusive property of Imos Pizza. You are expressly prohibited from using any of our trademarks, service marks, or other proprietary information without our prior written consent.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Site and its Content solely for your personal, non-commercial purposes in connection with using our services. This license does not permit you to:

• Modify or copy the materials;
• Use the materials for any commercial purpose or public display;
• Remove any copyright or other proprietary notations from the materials;
• Transfer the materials to another person or "mirror" the materials on any other server.

Any unauthorized use of the Content terminates the license granted herein. We reserve all rights not expressly granted in these Terms. If you believe that any content on the Site infringes upon your intellectual property rights, please contact us immediately at [email protected].

5. Online Orders and Payment Terms

5.1 Order Placement

When you place an order through our Site, you are making an offer to purchase the selected menu items subject to these Terms. All orders are subject to availability and confirmation. We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to situations involving errors in pricing or product descriptions, suspected fraud, or unavailability of items.

By placing an order, you represent that you are legally authorized to use the payment method provided and that the billing information you submit is true and accurate. You authorize us to charge the applicable fees, taxes, and delivery charges (if any) to your designated payment method.

5.2 Pricing and Taxes

All prices displayed on the Site are in United States Dollars (USD) and are subject to change without notice. Prices do not include applicable sales tax, which will be calculated and added at checkout based on your delivery or pickup location, in compliance with applicable federal and state tax laws. Delivery fees, service charges, and gratuities (where applicable) will also be disclosed prior to final order confirmation.

5.3 Payment Processing

We accept various forms of payment as displayed at checkout. All payment transactions are processed through secure, third-party payment processors. We do not store your complete credit card or debit card information on our servers. By submitting payment information, you authorize us and our payment processors to charge your designated payment method for all amounts due.

5.4 Refunds and Cancellations

All sales are generally final. If you believe there is an error with your order, such as receiving incorrect items, missing items, or a product that does not meet food safety standards, please contact us promptly at [email protected]. Refunds, credits, or replacements are issued at our sole discretion and in accordance with applicable consumer protection laws. We are not obligated to provide refunds for change-of-mind cancellations after an order has been confirmed and preparation has begun.

5.5 Promotional Offers and Coupon Codes

Promotional discounts, coupons, and special offers are subject to their own specific terms and conditions, including expiration dates and eligibility requirements. Promotional codes may not be combined unless expressly stated. We reserve the right to modify or discontinue any promotion at any time without prior notice.

6. Delivery and Pickup Services

Delivery areas, estimated delivery times, and applicable delivery fees are subject to change and may vary based on your location, time of day, order volume, and other operational factors. Estimated delivery or pickup times provided through the Site are approximations only and are not guaranteed. Imos Pizza shall not be liable for delays caused by circumstances beyond our reasonable control, including but not limited to traffic, weather conditions, or high order volume.

You are responsible for providing accurate delivery address information. We shall not be liable for orders that are undeliverable or delayed due to incorrect or incomplete address information provided by you. In such cases, no refund may be owed.

7. Food Allergen and Nutritional Information

We strive to provide accurate and up-to-date allergen and nutritional information for our menu items. However, due to the nature of food preparation in a shared kitchen environment, we cannot guarantee that our products are free from allergens such as gluten, nuts, dairy, eggs, soy, shellfish, or other common allergens. Cross-contamination is possible.

If you have food allergies or dietary restrictions, it is your responsibility to inform our staff and consult with us before placing your order. Imos Pizza shall not be liable for any allergic reactions or adverse health effects resulting from the consumption of our products where you have failed to disclose relevant dietary requirements.

8. Disclaimer of Warranties

THE SITE AND ALL SERVICES, CONTENT, AND PRODUCTS PROVIDED THROUGH THE SITE ARE OFFERED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IMOS PIZZA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES AS TO THE ACCURACY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT ON THE SITE;
• WARRANTIES REGARDING THE QUALITY, SAFETY, OR SUITABILITY OF FOOD PRODUCTS BEYOND APPLICABLE FOOD SAFETY REGULATIONS;
• WARRANTIES RELATING TO THE CONDUCT OF OTHER USERS OF THE SITE.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. In such cases, our warranties are limited to the maximum extent permitted by applicable law.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL IMOS PIZZA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE, OR THE COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH:

• Your use of or inability to use the Site or our services;
• Any content obtained from the Site;
• Unauthorized access to or alteration of your transmissions or data;
• Any food products purchased through the Site;
• Any third-party conduct or content on the Site;
• Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, transmitted, or otherwise made available through the Site.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SITE EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO IMOS PIZZA IN THE SIX (6) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

The limitations and exclusions of liability set forth in this Section apply regardless of the theory of liability, whether based on warranty, contract, tort (including negligence), strict liability, or any other legal theory, and whether or not Imos Pizza has been informed of the possibility of such damages. Nothing in these Terms shall exclude or limit liability that cannot be excluded or limited under applicable law, including liability for gross negligence, fraud, or willful misconduct.

10. Indemnification

You agree to indemnify, defend, and hold harmless Imos Pizza, its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms;
• Your use of the Site or our services;
• Your violation of any applicable law, rule, or regulation;
• Your infringement of any intellectual property or other rights of any third party;
• Any content you submit, post, or transmit through the Site;
• Your provision of false, inaccurate, or fraudulent information;
• Any dispute between you and another user of the Site.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with our defense of such claim. You agree not to settle any such claim without our prior written consent.

11. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Imos Pizza's principal place of business is located, without regard to its conflict of law provisions.

You agree that any legal action or proceeding arising under or related to these Terms shall be brought exclusively in the federal or state courts of competent jurisdiction located in the United States, and you hereby irrevocably consent to the personal jurisdiction and venue of such courts.

These Terms are also subject to applicable federal laws, including but not limited to:

• The Federal Trade Commission Act (15 U.S.C. § 41 et seq.) governing unfair or deceptive acts or practices;
• The Electronic Communications Privacy Act (18 U.S.C. § 2510 et seq.);
• The Computer Fraud and Abuse Act (18 U.S.C. § 1030);
• The CAN-SPAM Act of 2003 (15 U.S.C. § 7701 et seq.) regarding commercial electronic communications;
• The California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA), as applicable to California residents.

12. Dispute Resolution

12.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first contact us and attempt to resolve any dispute, claim, or controversy informally. You must send a written notice describing the nature of the dispute and the relief sought to [email protected]. We will attempt to respond within thirty (30) days of receipt of your notice. If the dispute cannot be resolved informally within sixty (60) days of your notice, either party may pursue formal dispute resolution as described below.

12.2 Binding Arbitration

Except as otherwise provided herein, any dispute, controversy, or claim arising out of or relating to these Terms, including the breach, termination, enforcement, interpretation, or validity thereof, shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules, which are available at www.adr.org. The arbitration shall be conducted in the English language.

The arbitrator shall have authority to award any remedy that would be available in a court of competent jurisdiction. The arbitrator's decision shall be final and binding upon the parties, and may be entered as a judgment in any court of competent jurisdiction.

You and Imos Pizza agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

12.3 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction in order to prevent irreparable harm pending the resolution of a dispute through arbitration. Claims for infringement or misappropriation of intellectual property rights shall not be subject to arbitration.

12.4 Waiver of Jury Trial

BY AGREEING TO THESE TERMS, YOU AND IMOS PIZZA EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN CLASS ACTION LAWSUITS OR CLASS-WIDE ARBITRATIONS TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

13. Term and Termination

These Terms shall remain in full force and effect for as long as you use the Site or maintain an account with us. We may, in our sole discretion, terminate or suspend your access to the Site and our services, in whole or in part, at any time and for any reason, with or without notice, including but not limited to:

• Violation of these Terms or any applicable law;
• Conduct that is harmful to other users, third parties, or the interests of Imos Pizza;
• Suspected fraudulent activity;
• Non-payment of amounts due;
• Our decision to discontinue the Site or any services.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Upon termination, your right to use the Site and our services will immediately cease.

Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to: intellectual property ownership provisions, warranty disclaimers, indemnification obligations, limitations of liability, governing law, and dispute resolution provisions.

14. Third-Party Links and Services

The Site may contain links to third-party websites, services, or resources that are not owned or controlled by Imos Pizza. We have no control over and assume no responsibility for the content, privacy policies, terms of service, or practices of any third-party websites or services. We do not warrant or make any representations regarding the accuracy, completeness, or reliability of any third-party content.

If you access third-party websites or services through links on our Site, you do so at your own risk and subject to the terms and conditions and privacy policies of those third parties. We encourage you to review the terms and privacy policies of any third-party site you visit. The inclusion of any link does not imply our endorsement of the linked site or service.

15. Privacy Policy

Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Site, you consent to the collection, use, and sharing of your personal information as described in our Privacy Policy. Our Privacy Policy complies with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA) where applicable, and the Federal Trade Commission Act. We encourage you to review our Privacy Policy for detailed information about our data practices.

16. Changes to Terms of Service

We reserve the right, in our sole discretion, to modify, update, or replace any portion of these Terms at any time. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or through a prominent notice on the Site.

It is your responsibility to review these Terms periodically for any changes. Your continued use of the Site or our services after the effective date of any revised Terms constitutes your acceptance of and agreement to the updated Terms. If you do not agree to the revised Terms, you must stop using the Site and our services immediately.

We will not reduce your rights under these Terms without your express consent to the extent required by applicable law. Continued use of the Site following notice of changes constitutes acceptance of those changes.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law by a court of competent jurisdiction or arbitrator, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, while preserving to the greatest extent possible the intent and purpose of the original provision. If such modification is not possible, the relevant provision shall be deemed deleted from these Terms.

The invalidity, illegality, or unenforceability of any provision shall not affect or impair the validity, legality, or enforceability of any other provision of these Terms, and the remaining provisions shall continue in full force and effect. The parties agree that the invalid or unenforceable clause shall be replaced by a valid clause that most closely approximates the economic effect of the invalid clause.

18. Entire Agreement and Waiver

These Terms, together with our Privacy Policy and any other legal notices or agreements published by us on the Site, constitute the entire agreement between you and Imos Pizza concerning your use of the Site and our services, and supersede all prior and contemporaneous negotiations, representations, warranties, agreements, or understandings, whether oral or written, between the parties with respect to such subject matter.

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. No waiver by Imos Pizza of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition, or a waiver of any other term or condition. Any waiver must be made in writing and signed by an authorized representative of Imos Pizza to be effective.

19. Force Majeure

Imos Pizza shall not be liable for any failure or delay in the performance of its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic or epidemic events, fire, flood, war, acts of terrorism, government actions, labor disputes, power outages, internet or telecommunications failures, supply chain disruptions, or any other similar unforeseeable event ("Force Majeure Event").

In the event of a Force Majeure Event, we will make reasonable efforts to notify affected customers and resume normal operations as soon as practicable. Our obligations under these Terms will be suspended for the duration of the Force Majeure Event to the extent we are prevented from fulfilling them.

20. Accessibility

Imos Pizza is committed to making our Site accessible to individuals with disabilities. We strive to comply with applicable accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1. If you experience difficulty accessing any portion of our Site due to a disability, please contact us at [email protected] and we will make reasonable efforts to provide the information or service you need through alternative means.

21. Contact Information

If you have any questions, concerns, complaints, or requests regarding these Terms of Service, or if you wish to report a violation of these Terms, please contact us using the information below:

We will make reasonable efforts to respond to all inquiries within a reasonable timeframe. For urgent matters related to food safety or order issues, please contact us via email at the address listed above and clearly mark your message as urgent.