Privacy Policy

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website at chicken-imos.click, place orders, or otherwise interact with our food services. By using our website or services, you agree to the practices described in this Privacy Policy. Please read this document carefully before using our platform.

We are committed to protecting your privacy and handling your personal data with transparency, integrity, and respect. This policy applies to all users of our website and services located in or accessing our platform from the United States, and we comply with all applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act) governing consumer protection and unfair or deceptive trade practices.

1. Who We Are

We operate the website chicken-imos.click and provide online food ordering and related services to customers across the United States. For the purposes of this Privacy Policy, "we," "us," "our," and "the Company" refer to the operator of chicken-imos.click.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us using the information provided in Section 14 of this document.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of information we collect are described in detail below.

2.1 Personal Identification Information

When you create an account, place a food order, sign up for promotions, or contact us directly, we may collect personally identifiable information, including but not limited to:

• Full name
• Email address
• Phone number
• Billing and delivery address (street address, city, state, ZIP code)
• Payment information (credit card numbers, debit card numbers, or other financial account information — processed securely through third-party payment processors)
• Username and password for account creation
• Profile preferences and saved orders
• Date of birth (when required for age verification)

2.2 Order and Transaction Information

When you place a food order through our website, we collect information related to that transaction, including:

• Items ordered and order history
• Order time and date
• Delivery or pickup location details
• Special instructions and dietary preferences
• Transaction amounts and payment status
• Loyalty points, rewards, or promotional codes used

2.3 Usage and Behavioral Data

We automatically collect information about how you interact with our website, including:

• Pages visited and time spent on each page
• Links clicked and features used
• Search queries entered on our platform
• Shopping cart activity and abandoned cart data
• Referral source (how you arrived at our website)
• Browsing patterns and navigation paths

2.4 Device and Technical Information

We collect technical information from the devices you use to access our website, including:

• IP address
• Browser type and version
• Operating system and device type (desktop, mobile, tablet)
• Screen resolution and display settings
• Device identifiers and mobile advertising IDs
• Internet service provider (ISP)
• Time zone settings
• Language preferences

2.5 Location Data

With your permission, we may collect precise geolocation data from your device to help you find nearby store locations, estimate delivery times, and improve our delivery services. You can disable location access in your device settings at any time, though this may limit some features of our service.

2.6 Communications Data

If you contact our customer support, leave a review, participate in surveys, or communicate with us through email or other channels, we retain records of those communications, including:

• Content of messages sent to us
• Customer service interaction logs
• Survey responses and feedback
• Reviews and ratings submitted

2.7 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing activity. For more details, please refer to Section 9 of this Privacy Policy and our dedicated Cookie Policy available on our website.

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. The primary purposes for which we process your data include:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Managing your account and profile
• Sending order confirmations, receipts, and delivery updates
• Processing payments and preventing fraud
• Providing customer support and resolving disputes
• Facilitating delivery services and communicating with delivery partners

3.2 Analytics and Service Improvement

• Analyzing usage trends to improve our website and menu offerings
• Conducting internal research and data analytics
• Testing new features and website functionality
• Monitoring website performance and identifying technical issues
• Understanding customer preferences and purchasing behaviors

3.3 Marketing and Promotional Communications

• Sending promotional emails, newsletters, and special offers (with your consent where required)
• Displaying personalized advertisements on our website and third-party platforms
• Notifying you about new menu items, seasonal specials, and loyalty rewards
• Conducting sweepstakes, contests, or promotional campaigns
• Retargeting website visitors through digital advertising networks

3.4 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from law enforcement or government authorities
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of our company, employees, and users
• Detecting, investigating, and preventing fraudulent or illegal activity

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for their own independent marketing purposes, except as may be defined under applicable state law (see Section 11 for California-specific rights). However, we do share your information with trusted third parties in the following circumstances:

4.1 Service Providers and Business Partners

We engage third-party service providers who perform services on our behalf and who are contractually obligated to protect your information. These providers include:

• Payment processors — to securely handle credit card and payment transactions
• Delivery and logistics partners — to fulfill food delivery orders
• Cloud hosting providers — to store and manage our website data
• Email marketing platforms — to send promotional and transactional communications
• Analytics providers (e.g., Google Analytics) — to analyze website traffic and user behavior
• Customer relationship management (CRM) tools — to manage customer interactions
• Advertising networks — to serve targeted advertisements

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Respond to lawful requests by public authorities, including national security or law enforcement
• Protect and defend the legal rights or property of our company
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of our users or the public

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs and if your data becomes subject to a different privacy policy.

4.4 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes. This type of data sharing does not constitute a sale or disclosure of personal information.

5. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.

5.1 Security Measures We Employ

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols.
• Payment Security: We do not store full credit card numbers on our servers. Payment data is processed by PCI DSS-compliant third-party payment processors.
• Access Controls: Access to personal data is restricted to authorized employees and contractors who need the information to perform their job functions.
• Firewalls and Intrusion Detection: We use firewalls and monitoring systems to detect and prevent unauthorized access to our systems.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and address potential risks.
• Data Minimization: We collect only the information necessary for the purposes described in this policy.

5.2 Data Breach Response

In the event of a data breach that affects your personal information, we will notify affected users and relevant authorities as required by applicable state and federal laws, including state data breach notification statutes. We will take prompt remedial action to contain the breach and prevent further unauthorized access.

6. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights with respect to your personal information. We are committed to honoring these rights in accordance with the laws of the United States.

6.1 Right to Access

You have the right to request a copy of the personal information we hold about you, including what categories of data we collect, the purposes for which we use it, and the third parties with whom we share it.

6.2 Right to Correction

If any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we correct or update that information. You may also update certain information directly through your account settings on our website.

6.3 Right to Deletion

You have the right to request that we delete your personal information, subject to certain exceptions. We may retain information where necessary to:

• Complete a transaction or fulfill a contract
• Detect and prevent security incidents or fraud
• Comply with legal obligations
• Exercise our legal rights or defend against legal claims
• Carry out internal uses reasonably aligned with your expectations

6.4 Right to Data Portability

Where technically feasible, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to have that data transmitted to another service provider.

6.5 Right to Opt Out of Marketing

You may opt out of receiving promotional communications from us at any time by:

• Clicking the "Unsubscribe" link in any marketing email
• Updating your communication preferences in your account settings
• Contacting us directly at [email protected]

6.6 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge you different prices, or provide you a lower quality of service because you exercised your rights under applicable privacy law.

6.7 How to Submit a Request

To exercise any of the rights described above, please submit a verifiable request to us by:

• Emailing us at: [email protected]
• Visiting our website: chicken-imos.click

We will respond to verified requests within 45 days. If we require additional time, we will notify you of the extension and the reason for it. We may need to verify your identity before processing your request to protect your personal information from unauthorized disclosure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general data retention practices are as follows:

Upon expiration of the applicable retention period, we will securely delete or anonymize your personal information. If deletion is not immediately possible (for example, because your data is stored in backup archives), we will isolate the data from further processing and delete it as soon as reasonably practicable.

8. Children's Privacy

We do not knowingly collect, solicit, or use personal information from individuals under the age of 18. Our website and food ordering services are not directed at children. If you are a parent or guardian and you believe that your child under the age of 18 has provided us with personal information, please contact us immediately at [email protected].

Upon receiving such a notification, we will take prompt steps to delete the relevant personal information from our systems. We comply with the Children's Online Privacy Protection Act (COPPA) and do not intentionally collect data from minors.

If we discover that we have inadvertently collected personal data from a child under 13, we will delete such information immediately in accordance with COPPA requirements. For users between the ages of 13 and 17, we require parental or guardian consent before account creation or use of our services.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze traffic, and support our marketing efforts. This section provides a brief overview of our cookie practices.

9.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly, including enabling you to add items to your cart and complete orders. These cookies cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting usage data. This includes tools such as Google Analytics.
• Functional Cookies: Allow us to remember your preferences, such as saved delivery addresses, language settings, and login information.
• Marketing and Advertising Cookies: Used to track your browsing activity across websites and serve you relevant advertisements based on your interests.

9.2 Managing Your Cookie Preferences

You can manage, disable, or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website. You may also opt out of interest-based advertising through industry opt-out tools such as the Digital Advertising Alliance (DAA) opt-out tool at www.aboutads.info/choices or the Network Advertising Initiative (NAI) at www.networkadvertising.org/choices.

For comprehensive information about our use of cookies, including a full list of the cookies we use and their specific functions, please refer to our Cookie Policy available on our website at chicken-imos.click.

10. International Data Transfers

Our business primarily operates within the United States, and your personal data is collected and stored on servers located in the United States. However, some of our third-party service providers may be located in or operate servers in other countries, which may result in the transfer of your personal data outside of the United States.

If your data is transferred internationally, we ensure that adequate safeguards are in place to protect your information in accordance with applicable law. These safeguards may include:

• Standard contractual clauses approved by relevant data protection authorities
• Data processing agreements with our service providers
• Verification that the receiving country offers an adequate level of data protection

By using our website and services, you acknowledge and consent to the potential transfer of your personal information to countries outside of your country of residence, which may have different data protection laws than those in your jurisdiction.

11. California Privacy Rights (CCPA/CPRA)

If you are a resident of California, you have specific privacy rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). This section describes those rights and how to exercise them.

11.1 Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information as defined by the CCPA:

• Identifiers (name, email address, IP address, account name)
• Commercial information (order history, purchasing behavior, payment information)
• Internet or other electronic network activity information (browsing history, search history)
• Geolocation data (approximate or precise location)
• Inferences drawn from personal information to create a profile about consumer preferences

11.2 Your California Privacy Rights

California residents have the right to:

• Know what personal information we collect, use, disclose, and sell
• Delete personal information we have collected, subject to exceptions
• Correct inaccurate personal information
• Opt-Out of the sale or sharing of personal information for cross-context behavioral advertising
• Limit Use of sensitive personal information
• Non-Discrimination for exercising your privacy rights

11.3 Shine the Light Law

California Civil Code Section 1798.83 (the "Shine the Light" law) permits California residents to request information about our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at [email protected].

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by us. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices or the content of third-party websites. We encourage you to review the privacy policies of any third-party services you visit or use.

Examples of third-party integrations on our website may include:

• Social media platforms (Facebook, Instagram, Twitter/X)
• Third-party payment processors
• Delivery tracking services
• Map and navigation services (e.g., Google Maps)
• Review and ratings platforms

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you by:

• Posting the updated Privacy Policy on our website with a revised "Last Updated" date
• Sending an email notification to registered users (where required by law)
• Displaying a prominent notice on our website homepage

Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If we make changes that materially affect your rights or the way we handle your personal data, we will provide notice in advance and, where required by law, seek your renewed consent before applying the changes.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or your privacy rights, please contact us using the information below. We are committed to responding to all privacy-related inquiries in a timely and thorough manner.

When contacting us about a privacy request, please include your full name, email address associated with your account, and a clear description of your request. We will verify your identity before processing any data access, correction, or deletion requests.

15. How to File a Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, you have the right to file a complaint with the appropriate data protection authority.

15.1 Federal Trade Commission (FTC)

The Federal Trade Commission (FTC) is the primary federal consumer protection authority in the United States. If you believe we have engaged in unfair or deceptive practices relating to your personal data, you may file a complaint with the FTC:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)

15.2 California Attorney General (California Residents)

California residents who believe their rights under the CCPA/CPRA have been violated may file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy

15.3 State Attorneys General

Residents of other states with applicable privacy laws may contact their respective state attorney general's office for guidance and to file complaints about potential violations of state privacy statutes.

15.4 Internal Complaint Resolution

We encourage you to contact us first at [email protected] so that we have the opportunity to address your concerns directly. We are committed to resolving privacy complaints promptly and fairly, and we will acknowledge your complaint within 5 business days and provide a substantive response within 30 days.